1. Incoming webhooks
Returning.AI
  • Getting Started
  • Users
    • User directory and provisioning
    • Get Users with Filters
      POST
    • Create New User
      POST
    • Get User Data
      POST
    • Manage User Account
      POST
    • Get User Milestones
      POST
    • Update User Data, Identifier, And Roles
      POST
    • Update User XP and Currency
      POST
  • Messaging
    • Agent messaging workflow
    • Get Messages
      GET
    • Send Message
      POST
    • Reply Message
      POST
    • React Message
      POST
    • Upload message images
      POST
  • Gamification
    • Leaderboards
      • Leaderboards
      • List leaderboards with pagination
      • Create a new leaderboard
      • Update an existing leaderboard
      • Get a single leaderboard by ID
      • Delete a leaderboard
    • Streaks & Mini Games
      • Mini-game State and History
      • List user streak logs
      • List mini-game logs by user email
      • Get current mini-game and streak state
      • Update user spin-wheel information
    • Referral
      • Referral Program Integration
      • Get referral programs
      • Get user's referral summary
    • Rolling Data
      • Get Daily Calculation Data
      • Get Rolling Calculation Data
    • Match Predictions
    • Get tier configuration
      GET
    • Get daily user XP and coin changes
      POST
    • Search user gamification logs
      POST
    • Get user activity stats
      POST
  • Rewards & Redemptions
    • Store catalog to redemptions
    • Update redemption order status or refund
    • List redemption orders by user email
    • List redemption statuses
    • Get redemption status by ID
    • List redemption orders by community
    • Create redemption order status
    • Get redemption order status history
  • Chart Analysis
    • Create Analysis
    • Get Analysis
    • Update Analysis
    • Delete Analysis
    • List Analyses
    • Append Drawings
  • Bulk Operations
    • Bulk user updates
    • List bulk update jobs
    • Get bulk update job status
    • Get bulk update job details
    • Bulk update users from CSV
    • Bulk update premium currency from CSV
  • Channels
    • Iframe
    • List integration channels
  • Events
    • Outgoing webhooks
      • Encryption
      • User Joins Server
      • User Visits server
      • New Message Posted Anywhere
      • New Message Posted To channel
      • Purchased Store Item
    • Incoming webhooks
      • API Keys & Encryption
      • Send message into channels
      • Update Custom User Fields
      • Update In-game currency
  • Widgets
    • Authenticated Widgets
    • Public widgets
    • Channels
    • Leaderboard
    • Milestone
    • Socials
    • Store
  • Community Analytics
    • Get Loyalty Overview
    • Get Phone Verification Contacts
  • Store
    • Store catalog
    • Purchase History
      • Update redemption instructions or voucher details
    • Categories
      • List Store categories
      • Create Store category
      • Get Store category by ID
      • Update Store category
      • Delete Store category
    • Products
      • List products
      • Update products in bulk
      • Create products in bulk
      • Create product with vouchers
      • Read product
      • Update product and append vouchers
      • Delete product
    • Redemption-transaction
      • Get redemption transaction detail
    • Get Store configuration
    • Update Store configuration
  • Community
    • Appearance
      • Update community theme colors
      • Update community bot profile
      • Update community URL metadata
      • Update community name and URL
    • Community Users
      • Get community users
      • Get user
    • Create community
  • API Keys
    • API key lifecycle
    • Community API Keys
      • Create API key
      • Read API keys
      • Delete API key
      • Update API key
    • User API Keys
      • List user API keys
      • Create user API key
      • Update user API key
      • Delete user API key
      • Get current API key information
  • User Fields
    • User field definitions and history
    • User Field History
      • Get all user field histories in a community
      • Get user field histories for a specific field
      • Get user field histories for a specific user
      • Get user field histories of specific user field and user
      • Update A User Field Value
      • Deprecated Field-First History Write
      • Deprecated Field-First History Read
    • Get A User Field Definition
    • Update A User Field Definition
    • Create A User Field Definition
    • Delete A User Field Definition
    • List User Field Definitions
  • Legacy
    • Servers
      • Create server
      • List servers
      • Update server metadata
    • Bulk Operations
      • Bulk import users from CSV
    • Authentication
      • Secure Auth
      • Register user with password
      • Verify user email
      • Log in user with password
    • Badges
      • List badges
      • Create badge
      • Update badge
      • Delete badge
      • Remove badge from user
      • Award badge to user
    • Messaging
    • Roles & Permissions
      • List server roles
      • Create role
      • Update role
      • Delete role
      • List user roles
      • Add role to user
      • Remove role from user
    • Users
      • Get user
      • Upload user avatar
    • Channels
      • Create channel
      • Update channel
      • Delete channel
    • API Keys
      • List integration API keys
      • Create integration API key
      • Delete integration API key
      • Update integration API key
  • Schemas
    • Sample Schemas
    • Schemas
    • Outgoing webhooks
    • Analysis
    • Pet
    • Category
    • Tag
    • ValidationError
    • NotFoundError
    • InternalServerError
    • NotImplementedError
    • CreateUserFieldHistoryResponse
    • CreateUserFieldHistorySuccessResponse
    • UserFieldHistoryItem
    • GetUserFieldHistoriesResponse
    • UserFieldHistoriesValidationError
    • UserFieldHistoriesMetaWithValidation
    • UserFieldHistoriesMetaWithPagination
    • GetUserFieldHistoriesSuccessResponse
    • CreateUserFieldResponse
    • CreateUserFieldSuccessResponse
    • DeleteUserFieldResponse
    • DeleteUserFieldSuccessResponse
    • UserFieldCreator
    • GetUserFieldResponse
    • GetUserFieldSuccessResponse
    • ValidationErrorItem
    • GetUserFieldsMetaResponse
    • CreatorInfo
    • UserFieldResponse
    • GetUserFieldsSuccessResponse
    • UpdateUserFieldResponse
    • UpdateUserFieldPayload
    • UpdateUserFieldSuccessResponse
    • MetaResponse
    • GetUserResponse
    • GetUserSuccessResponse
    • Purchased store item
    • ErrorResponse
    • New message posted to channel
    • UpdateAnalysisRequest
    • User visits server
    • AppendDrawingsRequest
    • User join server
    • CreateAnalysisResponse
    • GetAnalysisResponse
    • UpdateAnalysisResponse
    • AppendDrawingsResponse
    • AnalysisMetadata
    • Expiry
    • Levels
    • LevelEntry
    • Drawing
    • HorizontalLineDrawing
    • LineDrawing
    • RectangleDrawing
    • ParallelDrawing
    • FibonacciRetracementDrawing
    • Coordinate
    • DrawingStyle
    • AnalysisDetail
    • AnalysisSummary
    • CreateAnalysisRequest
    • ListAnalysesResponse
    • StandardApiError
    • StandardSuccessEnvelope
    • PurchasedStoreItemEvent
    • ChannelMessagePostedEvent
    • UserVisitedCommunityEvent
    • UserJoinedCommunityEvent
  1. Incoming webhooks

Send message into channels

Incoming webhooks can be used to send messages into selected channel(s).

Set up#

1.
Create a Incoming webhook and set up the names, api key and/or encryptions.
2.
Select chat as the webhook location.
The messages will be send base on the 'persona' created in the webhook, you can customise the
Profile picture
Display name: shown as the sender name. The same display name may be reused across webhooks.
Username: unique identifier (not visible to end users).
Message Language: set accurately to improve translation quality.

Message set up#

The message to send will be collected from the webhook payload,
1.
Send a test request to your Incoming Webhook URL, then click Catch to capture a sample payload.
2.
Scroll down and click on the message template box.
3.
In the popup, select fields from the captured JSON to build your message (you can insert plain text + dynamic values).
image.png
5.
Scroll to Post to and select the channel(s) where the message should be sent.

Message appearance setting#

How the message looked when being sent can be customised
1.
Highlighted background
E.g:
image.png
2.
Webhook label
E.g:
image.png
3.
Custom role
E.g:
image.png

Connection to outgoing webhook#

There are 2 outgoing webhooks that triggers upon any messages send in selected channel(s).
New Message Posted Anywhere
New Message Posted To channel
By default, messages sent by webhooks do not trigger these outgoing events.
To allow webhook-sent messages to trigger them, enable Normal message type.
Modified at 2026-03-24 09:39:51
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API Keys & Encryption
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