1. Users
Returning.AI
  • Getting Started
  • Users
    • User directory and provisioning
    • Get Users with Filters
      POST
    • Create New User
      POST
    • Get User Data
      POST
    • Manage User Account
      POST
    • Get User Milestones
      POST
    • Update User Data, Identifier, And Roles
      POST
    • Update User XP and Currency
      POST
  • Messaging
    • Agent messaging workflow
    • Get Messages
      GET
    • Send Message
      POST
    • Reply Message
      POST
    • React Message
      POST
    • Upload message images
      POST
  • Gamification
    • Leaderboards
      • Leaderboards
      • List leaderboards with pagination
      • Create a new leaderboard
      • Update an existing leaderboard
      • Get a single leaderboard by ID
      • Delete a leaderboard
    • Streaks & Mini Games
      • Mini-game State and History
      • List user streak logs
      • List mini-game logs by user email
      • Get current mini-game and streak state
      • Update user spin-wheel information
    • Referral
      • Referral Program Integration
      • Get referral programs
      • Get user's referral summary
    • Rolling Data
      • Get Daily Calculation Data
      • Get Rolling Calculation Data
    • Match Predictions
    • Get tier configuration
      GET
    • Get daily user XP and coin changes
      POST
    • Search user gamification logs
      POST
    • Get user activity stats
      POST
  • Rewards & Redemptions
    • Store catalog to redemptions
    • Update redemption order status or refund
      PUT
    • List redemption orders by user email
      POST
    • List redemption statuses
      POST
    • Get redemption status by ID
      POST
    • List redemption orders by community
      POST
    • Create redemption order status
      POST
    • Get redemption order status history
      POST
  • Chart Analysis
    • Create Analysis
    • Get Analysis
    • Update Analysis
    • Delete Analysis
    • List Analyses
    • Append Drawings
  • Bulk Operations
    • Bulk user updates
    • List bulk update jobs
    • Get bulk update job status
    • Get bulk update job details
    • Bulk update users from CSV
    • Bulk update premium currency from CSV
  • Channels
    • Iframe
    • List integration channels
  • Events
    • Outgoing webhooks
      • Encryption
      • User Joins Server
      • User Visits server
      • New Message Posted Anywhere
      • New Message Posted To channel
      • Purchased Store Item
    • Incoming webhooks
      • API Keys & Encryption
      • Send message into channels
      • Update Custom User Fields
      • Update In-game currency
  • Widgets
    • Authenticated Widgets
    • Public widgets
    • Channels
    • Leaderboard
    • Milestone
    • Socials
    • Store
  • Community Analytics
    • Get Loyalty Overview
    • Get Phone Verification Contacts
  • Store
    • Store catalog
    • Purchase History
      • Update redemption instructions or voucher details
    • Categories
      • List Store categories
      • Create Store category
      • Get Store category by ID
      • Update Store category
      • Delete Store category
    • Products
      • List products
      • Update products in bulk
      • Create products in bulk
      • Create product with vouchers
      • Read product
      • Update product and append vouchers
      • Delete product
    • Redemption-transaction
      • Get redemption transaction detail
    • Get Store configuration
    • Update Store configuration
  • Community
    • Appearance
      • Update community theme colors
      • Update community bot profile
      • Update community URL metadata
      • Update community name and URL
    • Community Users
      • Get community users
      • Get user
    • Create community
  • API Keys
    • API key lifecycle
    • Community API Keys
      • Create API key
      • Read API keys
      • Delete API key
      • Update API key
    • User API Keys
      • List user API keys
      • Create user API key
      • Update user API key
      • Delete user API key
      • Get current API key information
  • User Fields
    • User field definitions and history
    • User Field History
      • Get all user field histories in a community
      • Get user field histories for a specific field
      • Get user field histories for a specific user
      • Get user field histories of specific user field and user
      • Update A User Field Value
      • Deprecated Field-First History Write
      • Deprecated Field-First History Read
    • Get A User Field Definition
    • Update A User Field Definition
    • Create A User Field Definition
    • Delete A User Field Definition
    • List User Field Definitions
  • Legacy
    • Servers
      • Create server
      • List servers
      • Update server metadata
    • Bulk Operations
      • Bulk import users from CSV
    • Authentication
      • Secure Auth
      • Register user with password
      • Verify user email
      • Log in user with password
    • Badges
      • List badges
      • Create badge
      • Update badge
      • Delete badge
      • Remove badge from user
      • Award badge to user
    • Messaging
    • Roles & Permissions
      • List server roles
      • Create role
      • Update role
      • Delete role
      • List user roles
      • Add role to user
      • Remove role from user
    • Users
      • Get user
      • Upload user avatar
    • Channels
      • Create channel
      • Update channel
      • Delete channel
    • API Keys
      • List integration API keys
      • Create integration API key
      • Delete integration API key
      • Update integration API key
  • Schemas
    • Sample Schemas
    • Schemas
    • Outgoing webhooks
    • Analysis
    • Pet
    • Category
    • Tag
    • ValidationError
    • NotFoundError
    • InternalServerError
    • NotImplementedError
    • CreateUserFieldHistoryResponse
    • CreateUserFieldHistorySuccessResponse
    • UserFieldHistoryItem
    • GetUserFieldHistoriesResponse
    • UserFieldHistoriesValidationError
    • UserFieldHistoriesMetaWithValidation
    • UserFieldHistoriesMetaWithPagination
    • GetUserFieldHistoriesSuccessResponse
    • CreateUserFieldResponse
    • CreateUserFieldSuccessResponse
    • DeleteUserFieldResponse
    • DeleteUserFieldSuccessResponse
    • UserFieldCreator
    • GetUserFieldResponse
    • GetUserFieldSuccessResponse
    • ValidationErrorItem
    • GetUserFieldsMetaResponse
    • CreatorInfo
    • UserFieldResponse
    • GetUserFieldsSuccessResponse
    • UpdateUserFieldResponse
    • UpdateUserFieldPayload
    • UpdateUserFieldSuccessResponse
    • MetaResponse
    • GetUserResponse
    • GetUserSuccessResponse
    • Purchased store item
    • ErrorResponse
    • New message posted to channel
    • UpdateAnalysisRequest
    • User visits server
    • AppendDrawingsRequest
    • User join server
    • CreateAnalysisResponse
    • GetAnalysisResponse
    • UpdateAnalysisResponse
    • AppendDrawingsResponse
    • AnalysisMetadata
    • Expiry
    • Levels
    • LevelEntry
    • Drawing
    • HorizontalLineDrawing
    • LineDrawing
    • RectangleDrawing
    • ParallelDrawing
    • FibonacciRetracementDrawing
    • Coordinate
    • DrawingStyle
    • AnalysisDetail
    • AnalysisSummary
    • CreateAnalysisRequest
    • ListAnalysesResponse
    • StandardApiError
    • StandardSuccessEnvelope
    • PurchasedStoreItemEvent
    • ChannelMessagePostedEvent
    • UserVisitedCommunityEvent
    • UserJoinedCommunityEvent
  1. Users

User directory and provisioning

Use these /v1 user routes to create a member, resolve an identifier, search, update profile fields, and change account status. Community-scoped list/get sit in the Community folder; they are the same members, not a second user model.
WARNING
Keep community API keys server-side. Public examples use member@example.com and <COMMUNITY_API_KEY> only.

Which call should I use?#

You haveCall
Nothing yetCreate New User
Email or numeric platform idGet User Data POST /v1/users/info
Community ObjectId + member ObjectId or emailGet user
Need a directory pageGet Users with Filters with both fields and filter
Need the default community first pageGet community users with no query string
Custom fields, XP, coinsUpdate user / user-field writes, not community GET
Soft-delete or restoreManage User Account
GET /v1/users/{userId} is not mounted. Use POST /v1/users/info instead.

Identifiers#

Email works on info, community get, filter, manage, mini-games, and streak logs (unknown email on streaks is 404).
Numeric platform userId works on POST /v1/users/info. It 404s on community GET userId.
Mongo _id works on community GET. It 404s on idOrEmail in info.
Username is not a lookup key on those reads.

Filter vs community list#

Filter requires both fields and filter. Empty "filter": {} is a valid directory read. Unknown email is 200 with zero rows, not 404.
Community list without query returns the default page. page / limit query flags currently return empty data.
Soft-deleted members can still appear in filter and in community GET-by-email. Manage status is not proof that search is empty.

Manage status#

Validation text mentions remove and restore. action: "delete" still performs a soft-delete (USER_SOFT_DELETED). restore returns USER_RESTORED. Test delete and restore on a disposable user.

Milestones#

POST /v1/users/milestones/ is mounted. milestones must be a string. Unknown ids return 400 Milestone not found: ….

Auth errors you will see#

CodeMeaning
401 AUTHENTICATION_REQUIREDMissing Bearer token on hardened user routes
401 Token is wrong.Invalid token
403Valid key, missing permission (for example getUserData)

Next endpoints#

Create New User
Get User Data
Get Users with Filters
Get community users
Get user
Manage User Account
Get User Milestones
Modified at 2026-08-19 03:33:10
Previous
Getting Started
Next
Get Users with Filters
Built with